Frequently Asked Questions
Find answers to frequently asked questions hereBuying info
Buying from Experia is easy!
You can buy and pay online with a credit or debit card
You can buy online and send us a cheque for the full value including VAT
You can create a purchase order online and send to us
You can apply for a 30 day credit account (you must be a UK establishment)
You can fax an order to us on 0845 644 0988
You can mail an order to us at info@experia-innovations.co.uk
Prices
All prices exclude VAT at the applicable rate. We reserve the right to change prices without notice although we will let you know when ordering.
VAT
Some items provided by us may be VAT zero rated for certain individuals or groups. Download the VAT exemption form here.
A VAT exemption form must be received by ourselves when ordering. We reserve the right to reclaim any VAT that is falsely claimed.
DeliveryWe hold a large stock of products however please allow 28 days for delivery.
Any items damaged in transit must be notified to us in writing within 3 days.
Delivery Charges (UK only) are based on the value of your order:
Under £500 - £21.00
Over £500 up to £1000 - £35.00
Over £1000 up to £1999 - £70.00
Over £2000 - FREE
All deliveries are made by courier and must be signed for.
The delivery quoted is for UK Mainland Only. For delivery outside the UK mainland we may need to contact you for additional shipping charges. For more info contact us on 0845 644 0977.
Returns
If for any reason you would like to return a product, please contact us first on 0845 644 0977 to request a returns number.
Unfortunately we cannot accept any return without this number.
All products returned must be in a sellable condition and include original packaging. The cost of sending the product back to us must be covered by the customer.
We charge a 20% handling fee for all returns.
Guarantee
All products manufactured by ourselves are backed with a two year guarantee. All other items carry a manufacturers 1 year guarantee.
All guarantees are collect and return.
If your product needs to be returned to our factory we will arrange collection of the item and return it to you when repaired, all we ask is you pack the product securely.
If in the unlikely event that a product purchased from ourselves develops a fault please contact us on 0845 644 0977 or email info@experia-innovations.co.uk where our technical team will assist.
Copyright
© All rights reserved Experia 2013
The material on this website is protected by copyright and is owned by Experia, its licensors or trademark owners. This website is provided for private use and you may not commercialise or otherwise copy it without our permission.
Disclaimer
We accept no liability and offer no warranties in relation to the content displayed on this website. We exclude to the fullest extent permitted by law all liability for loss or damage howsoever arising out of the use of this website or reliance upon its contents. All content included on this website is provided for information purposes only and should not be relied upon as medical or professional advice. The content on this website does not substitute the need for a personal consultation with a qualified medical professional.
All images are for illustrative purposes only. All measurements are approximate and quoted in millimetres unless otherwise stated. As part of our constant product development we reserve the right to change/alter any product without prior notice. All purchases from this website are subject to our standard terms and conditions, a full copy is available on request.
